Privacy Policy

Privacy Policy

Last Updated: 14 August 2025

BetterMaid (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cleaning services or visit our website https://bettermaid.uk.

1. Who We Are

BetterMaid is a domestic and commercial cleaning service based in London, UK.

If you have questions about this policy or how we use your data, please contact us:

  • Email: info@bettermaid.uk
  • Phone: +44 20 4603 4190
  • Address: 240 Poplar High St, London, E14 0BG

2. Information We Collect

  • Contact Details: Name, address, phone number, and email address.
  • Booking Details: Service type, date, time, property access instructions.
  • Payment Information: Card details (processed securely via third-party payment providers; we do not store full card details).
  • Website Data: IP address, browser type, and usage statistics via cookies and analytics tools.
  • Employment Applications: CV, work history, references, and eligibility to work in the UK.

3. How We Use Your Data

  • Provide and manage cleaning services.
  • Process bookings and payments.
  • Respond to enquiries and customer support requests.
  • Send appointment reminders and service updates.
  • Improve our website and services.
  • Meet legal and tax obligations.

4. Legal Basis for Processing

  • Contract: To provide the cleaning services you have booked.
  • Consent: Where you have agreed to receive marketing emails.
  • Legitimate Interests: For business administration, fraud prevention, and improving services.
  • Legal Obligation: To comply with UK law and tax requirements.

5. Sharing Your Information

We may share your data with:

  • Trusted staff and contractors who deliver our cleaning services.
  • Payment processors for secure transactions.
  • IT and website hosting providers.
  • Legal or government bodies if required by law.

We never sell your personal data.

6. Data Storage and Security

  • Your data is stored securely within the UK or EEA.
  • We use encryption, secure servers, and access controls to protect information.
  • We keep your data only as long as necessary to fulfil our services or comply with the law.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing.
  • Withdraw consent for marketing at any time.
  • Request a copy of your data in a portable format.

To exercise your rights, contact info@bettermaid.uk.

8. Cookies

We use cookies to improve website performance and user experience. You can change cookie settings in your browser at any time. For more details, see our Cookie Policy.

9. Marketing Communications

If you opt-in, we may send you updates, promotions, or cleaning tips via email or SMS. You can unsubscribe at any time by clicking the link in our emails or contacting us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://bettermaid.uk/privacy-policy.

11. Contact Us

If you have any questions or complaints, please email privacy@bettermaid.uk or contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.